1. Information We Collect

Personal Information

When you create an account with SwiftHyrr, we collect personal information including:

Name, email address, and phone number
Profile information (bio, skills, work history)
Location and availability preferences
Payment and banking information (processed securely through Stripe)
Government-issued identification for verification purposes

Usage Information

We automatically collect information about how you use our platform:

Job applications, bookings, and shift completions
Messages and communications through our platform
Device information, IP address, and browser type
Usage patterns and feature interactions

2. How We Use Your Information

We use your personal information to:

Provide and improve our shift work matching services
Process payments and facilitate secure transactions
Verify your identity and prevent fraud
Send important notifications about jobs, shifts, and account updates
Provide customer support and respond to your inquiries
Analyze usage patterns to improve our platform
Comply with legal obligations and enforce our terms

3. Information Sharing

With Other Users

When you apply for jobs or post shifts, relevant profile information is shared:

Workers: Your name, skills, ratings, and work history are visible to businesses
Businesses: Your company name, ratings, and job details are visible to workers

With Service Providers

We share information with trusted third-party providers:

Stripe for payment processing and identity verification
AWS for secure data storage and platform infrastructure
Communication providers for notifications and messaging

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to ensure the safety of our users and platform.

4. Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for sensitive data transmission
Secure cloud storage with AWS infrastructure
Regular security audits and vulnerability assessments
PCI DSS compliance for payment processing
Multi-factor authentication options
Employee access controls and training

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Export your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit how we process your information

To exercise these rights, contact us at privacy@swifthyrr.com

6. Data Retention

We retain your information for as long as necessary to provide our services:

Account information: Until you delete your account
Job and shift records: 7 years for tax and legal compliance
Payment records: 7 years as required by financial regulations
Communications: 3 years for customer support purposes
Analytics data: Aggregated and anonymized indefinitely

7. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in and remember your preferences
Analyze platform usage and improve our services
Provide personalized job recommendations
Ensure platform security and prevent fraud

You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.

8. International Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States where our cloud infrastructure is located. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Children's Privacy

SwiftHyrr is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of SwiftHyrr after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@swifthyrr.com

Address: SwiftHyrr Inc., Edmonton, Alberta, Canada

Phone: 1-800-SWIFTHYRR

12. Provincial Privacy Rights

If you are a resident of Alberta or other Canadian provinces, you may have additional privacy rights under provincial privacy legislation. We are committed to complying with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Privacy Policy

SwiftHyrr Privacy Policy